For Them to Listen, You Need to be Listening
I’m on the self-check-out line at the grocery store, waiting for a free machine. It’s busier than usual and a few of us wait our turn. A woman looks up from scanning a cartful of items and sees the line of customers backing up — she seems stressed, a bit frazzled, perhaps even a bit guilty for having so many items on a self-serve line. I maintain a placid look and browse the cookie display to my left.
I’m empathetic and I have no desire to rush her. She’s checking herself out, requiring her to scan and bag everything alone, all while keeping tabs on an imaginative 4-yr-old who is holding the cart with one hand and playing with a toy dinosaur with the other. He’s keeping himself occupied while she has a lot going on. No one else on the line behind me seems concerned either — there are two other machines that could free up at any moment. The other customers seems patient and unconcerned.
The dinosaur gallops across the register, across the scanner, and falls onto the weighted bagging surface. A robotic voice sounds: Please remove the unscanned item. And then the woman, with an actual finger pointed several inches from the kid’s face, grunts, “You’re not being a good listener!” He recoils in fear, eyes wide, silent, then snatches the dinosaur back and slides himself to the other side of the cart without ever losing contact.
I’m taken aback. In this scenario, what is a Good Listener? I’m an adult, and I have no idea what she’s talking about. Should he?
I’m at the shoe store, hoping to return a pair of $80 sandals I’d bought thinking they’d only cost $25. Ahead of me, next on line for the register, is a grandmother and a young boy, maybe five or six. The boy is asking questions about the sock display — Why do they have cats and no dogs? Nana, where are the kid socks? What are these for (pointing at the barely-there nylon toe covers)?
All good questions. I’m wondering how I’d answer them as if he’d asked me. Maybe cats are more popular sellers, or dog socks have all sold out. Kid socks are probably over by kid shoes, or near the socks section — the register is just a sampling of the sock stock. And I have no idea what those stretchy nylon toe traps are for — they’ve never done anything for me except been annoying for the 10 minutes they were on my feet before I threw them across the room.
Nana is not answering any of his questions. She’s patently ignoring him, despite him being polite, deferential, and attentive. When she gets called to the register, she steps up, turns, and barks, “Get over here” and then not two seconds later, lunging and grabbing his wrist, “You’re not listening, come here, don’t move.”
When was he supposed to move those three feet from the line to the register? How was he supposed to know he should be listening for her commands while she was ignoring his questions? How quickly was he supposed to “get” before being branded “not listening”?
Mind-boggled, I continue to watch as his affect falls from chipper and curious to dejected and sad. His arms have fallen lifelessly to his sides. His chin is on his chest. Still, a woman with a stack of shoe boxes brushes by him and he attentively steps backward to move out of the way. Nana, not seeing the woman, looks down, “That’s it, I said don’t move. You’re not listening, so no ice cream now.” His face wells up and he hurries to wipe away the tears, holding his breath and turning red. “Oh grow up,” says Nana, as she grabs his wrist to guide him out of the store.
I fear for his potentially stunted emotional development and the tattered shards of a relationship he has with Nana. I hope there are other adults in his life who will answer questions, acknowledge his attentiveness, and support him.
Real Stories, Not Exaggerations
In my experience, those of us who are professionally trained and experienced working with kids are one of two ways:
- Overly empathetic, attuned to all kids around us at all times, struggling not to butt in to parent-child interactions unless the most dire circumstances call for it, quick to make goofy eye contact or wave at toddlers, and quick to compliment a kid’s hat or shoes to put a smile on their face. It takes every ounce of strength for us in these scenarios to keep our mouths shut and mind our own business, only interjecting if something is clearly putting a child in harm’s way.
- Exhausted, overworked, and short-tempered, incapable of dealing with one more kid for one more minute especially when we’re off-the-clock, running scripts on autopilot and expecting more of our own kids than they could possibly perform. From a glance, the women from these scenarios seem to exist here.
The grocery store and shoe store stories are true — happening just as I’ve described them.
Both of those women were also educators — one wearing a shirt from a local school indicating such, the other brandishing a school ID for a discounted rate. This means they’ve been trained, presumably, to be on the lookout for these types of missteps. I find this the most appalling part of their stories — that they’ve entirely lost perspective, with their own children, and possibly with all children.
They’re Doing Their Best
The women I’ve described may be the most patient, loving, attentive women most of the time — maybe just having off days. Maybe they were stressed, overworked, underpaid, receiving awful news, and having difficulty coping with the world we all inhabit. Maybe, after a long, dark, tense day full of harsh realities, they were really doing their best. Maybe they went home, apologized, and openly explained to their children that being an adult is challenging and that emotions, while a personal responsibility to control, are sometimes difficult to understand, even for adults who love their kids very much.
Maybe I’m being too generous. But maybe they really were doing their best.
To them, and others like them, I plead, the most important thing to remember, the kids were doing their best too. Neither kid was being malevolent, harmful, or intentionally troublesome. (Most kids aren’t.) They both seemed timid, not testing, after explosive commands. They both were minding themselves, attending, listening when they were chastised.
Even on the worst day, it is the adult’s responsibility to retain, or regain, control — of themselves — first. If a child is not responding in the ‘proper’ way, the adult needs to reconsider exactly how appropriate ‘proper’ is, and how intentional ‘proper’ has been communicated.
If something an adult is doing makes a child cry, shrink in terror, or freeze up, it is the adult’s responsibility to change the narrative. If they don’t, they’re the ones not listening.
Listen, We’re Not Listening
As a culture, we need to get back to basics.
First off, what outward physical sign are we expecting to see when we tell a kid to Listen? Listening is an active event, but it’s mostly unobservable.
To know for certain if a kid is listening, we see them follow directions or change their facial expression. Can a kid be listening without reacting? Listening without responding? Listening without changing their expression or action? Listening while playing, moving, looking away? Yes, absolutely, yes.
“Listen!” They are. They’re listening more than we know. Unless we tell them exactly what we want them to do, they can’t possibly show us they’re listening. They hear all of the things that go unsaid. And they’re learning how to interact with people when they grow up, how to cope, how to communicate, and how to be an adult — from all the things we say and don’t say, and all the ways we say and don’t say them.
LISTEN! We’re building little humans here, one interaction at a time.
Reaction Time and Space
In both scenarios, there was less than 2-seconds allotted for the child’s reaction, even when a direct command was given. “Behave, you’re not behaving, you’re punished for not behaving,” is a common trope among short-tempered caretakers.
Under the age of 10–12, children are still learning to process language. This means, even if we speak slowly, kindly, and directly, it may take a literal minute for them to be able to fully understand that we’re asking them to react and what that reaction should be.
If we’re speaking quickly, angrily, with complexity or with nuance, it takes even more time to process and react. Contrary to the beliefs of some, aggressively yelled commands are LESS LIKELY to be followed.
What does ‘behave’ mean to a child? What does ‘listen’ mean? What do we mean, ‘stand quietly next to me, don’t touch anything and when we get back to the car you can play with your toy?’ That’s a lot to process. What are they supposed to do immediately? What are we actually asking and why? Even if the child can follow, is there even a reason to command?
The first child NEVER took his hand off the shopping cart. That child was clearly following instructions that had been given earlier in the day or trained on previous shopping trips. He listened. If he had been instructed to keep his hands at his sides, touch nothing, be still, be invisible, he’d likely try his best at that too. He’s listening, but nothing is actually being asked.
The second child NEVER had a chance to act. He wasn’t listening for the cashier to call them forward, but why should he be? He wasn’t misbehaving by adult standards. He was standing still and not moving as directed. The assumption that he should grow up, or that he’s done something wrong — it’s damaging. He’s listening, and he had no way to succeed in this scenario.
The more aggressively we respond to children, the more reserved they become in their reactions. It isn’t their responsibility to change the cycle.
Emotions Speak Louder than Words
While empathy is cognitively developing, for most kids, absorbing emotional affect is automatic. (For neurodiverse kids, this skill may develop later if at all.)
So for most kids, no matter what WORDS they’re hearing, the accompanying EMOTION is translating more quickly. This is why reacting to a baby’s fall can bring tears or laughter — they respond to our affect in real time, before their own pain or pressure signals. Our reaction shows them how to interpret their internal signaling.
Until kids develop a clear sense of self in their preteen to teen years, they pick up and emote whatever the strongest influence in their current sphere is emoting — stress or elation, negativity or positivity. The assumption is often that once a kid can talk about how he feels, he’s capable of operating and interpreting his feelings independently all the time. Kids with verbal skills haven’t lost the tendency that babies have, to pair internal signals with an adults’ affect, but adults forget how powerful their affect can be.
If we are angry, upset, stressed, or otherwise not in a good way, kids are predisposed to mirroring that emotion. If we ignore them, kids are more likely to ignore us. If we approach with kindness and attentiveness, however, kids quickly turn it around. They’re natural mirrors. They can be expected to be as engaged or disengaged as the people who have the strongest influence over them.
What are we actually asking?
Stand here. Don’t touch anything. Walk this line. Don’t speak. Answer questions when I ask them. Move when I move. Keep your eyes forward. Stop asking questions. Stop your childlike sense of wonder and curiosity. Stop your imagination. Don’t play. Be a human doll until I ask you to respond, and then do as you’re trained, like a pet.
This is what I hear when I hear adults say “You’re not listening.”
Because “not listening” seems to entail a boatload of directions that kids are meant to intuit, deduce from the environment, or otherwise KNOW.
For a kid to respond the way we’re hoping, we need to be clear, concise, calm, and compassionate. They haven’t learned the rules yet, but they are mostly hoping we’ll teach them. They WANT to do well. They just can’t intuit what you mean when you tell them they’re failing.
We also need to get back to basics on what we expect from children at various ages and stages.
Can this kid ever stand totally still? Is that developmentally appropriate for a kid his age?
Do we really want this kid to stop asking us questions? For how long?
Is this kid, for the most part, being self-guided and following the expected rules?
What do we really need this kid to do, right now? If they continue to play with their toy without causing too much of a stir, is that enough?
Are we accounting for how loud, how bright, how distracting, how bustling, how much is going on at this store? Do we remember how fun or how stressful it was to be in a new place when we spent most of your time inside the same 3 places? Is it fair to request more of a kid who is striving to understand, interpret, interact, behave, and take it all in?
We need to choose our battles and maintain realistic expectations based on past behavior, developmental ability, and the environment we’re in.
Path to Success
The best that we can do for kids is to set them up to succeed more often than we chastise them for failing. A confident, happy kid is more attentive and capable than a sad, self-conscious one. If setting them up for success is not viable, distracting them is better than getting upset. Here are some examples of things that could have been said in the given scenarios:
“Please play with your toy on the shopping cart. The scanner needs to be left alone.”
“I need your help counting all of the items that I put into this bag.”
“You’ve kept your hands on the cart the whole time — that’s great! Can you keep your dinosaur on the cart too?”
“I’m having a stressful day. Please keep listening for my directions. Thank you for helping me shop.”
“Please stay by my side and hold onto my shirt. You’ve been pretty close to me, but it would be better if you would stay closer.”
“I love when you ask me questions, but I have a headache and can’t answer your questions now. If you remember, ask me later on.”
“When we’re in a store like this one, we need to pay really close attention to each other. Please follow my directions and stay close enough to touch me. I know I can depend on you to follow my directions. You are a great listener.”
“Can you count how many pieces of candy you can see? How many shoes? How many bottles of water?
“Can you say the ABCs for me while I finish this transaction?”
“When we leave the store, I’m going to ask you to name three of your favorite movies. Think about them now, and when I ask later, you can tell me about them.”
Every Interaction Guides Them
Kids learn and adapt quickly. The exceedingly neuroplastic nature of their brains makes rapid development possible, and also makes them sponges for change.
If we find ourselves setting a poor tone, we are only an interaction or two away from fixing it, especially with very young ones. They look to us for guidance. We show them how to be. Should they communicate their needs or bark commands? Should they ask for help or demand it? Should they expect the impossible of those around them? They’ll only know how to do as we do.
If we’re able to objectively view ourselves and alter our own behavior, we help them develop in the ways we intend. We create a brighter world full of more empathetic, communicative, attentive individuals with self-awareness and emotional range. Isn’t that what we’re all striving for?